Q. How do I make a reservation for a tour?
A. By clicking on tour calendar to view our available public Vancouver craft brewery tours and winery tours! Click on the date you would like to reserve seats for, and continue with the following prompts. For private tours, call us at 604-779-WINE(9463) or email firstname.lastname@example.org and we will get in touch with you ASAP.
Q. Do I have to make a reservation?
A. If you want a guaranteed seat – then yes, you must make a reservation in advance. We are unable to secure your reservation without payment in full. If you are unable to make a reservation in advance but would still like to join us on a tour, please call us at 604-779-WINE(9463) so we can help get you on the tour pending availability and tour time.
Q. How do I pay for my tour?
A. All transactions are processed securely through Paypal but you do not need a PayPal account to complete your booking transaction. When transferred to PayPal, you have the option of logging into your account, or if you don’t have an account you can continue the transaction as a guest with any major credit card.
Q. Where is the pick-up spot for public tours?
A. We pick you up at the Yaletown-Roundhouse Skytrain Train Station– it’s located right across from Starbucks on Mainland Street and perfect if you need a snack or a coffee before/during the tour.
Q. What’s included in my tour?
A. ALL PUBLIC VANCOUVER CRAFT BREWERY TOURS AND WINE TOURS INCLUDE:
- transportation from downtown Vancouver
- all tasting and venue fees
- behind-the-scenes tour of brewing or winemaking process
- plenty of samples and tasters
- fun and informative tour guides
- water and snacks (Lunch is included on the wine tours)
Q. Will you provide enough craft beer/wine on the tour or will I leave thirsting for more?
A. We hope that you will have more than enough beer/wine to sample on each of our tours, but we wonʼt stop you if you want to purchase more along the way. You will also be able to purchase bottles/ growlers to go and we have lots of extra storage!
Q. What is an appropriate amount to tip my tour guide/driver?
A. We think 15-20% is a great range to say thanks to your guide for a great time! However, any amount is appreciated.
Q.Will you cancel a tour in the event that too few people book it for that day?
A. Vine&hops operates with a minimum of 6 guests on public Vancouver craft brewery tours and wine tours. We know that more people = more FUN! So if we do need to cancel, we will give you plenty of notice and either fully refund you, or gladly re-schedule for a different day. Of course, we will try our hardest to not make this the case. Cheers!
Q. Can I purchase Gift Certificates?
A. You sure can – how thoughtful of you! Visit our Gift Certificate Page for more information.
Vine&hops Cancellation Policy:
- $100.00 processing fee for cancellations greater than 14 calendar days prior to tour departure date.
- 50% fee if cancelled between 8 to13 calendar days prior to tour departure date
- 100% fee for any reservation cancelled within 7 days of tour departure date and for all No-Shows.